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Council trains staff not to smile, Ditchling Road gets nature reserve, Hastings pier fire. Phil Mills reports
Brighton and Hove council staff have been told not to smile when dealing with parking complaints, another move that’ll enhance its reputation with beleagured motorists.
The don’t-smile policy is apparently designed to avoid making drivers angrier, even though unions have condemned the move as silly and laughable. They believe an understanding smile often can defuse a potentially nasty encounter.
The council says it is training staff in body language designed to help them deal with customers without inflaming situations.
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