Latest TV has moved to Channel 7 on Freeview.
What do I need to do?
Where equipment does not pick up the changes automatically, viewers can retune their equipment to update their on-screen programme guide.
Depending on the make of equipment, viewers may need to update their favourites list and scheduled recordings. Retuning should not affect existing stored recordings.
How do I retune?
Most Freeview HD TVs and Freeview HD Recorders prompt you to retune (rescan) when a change has occurred. Older products need to be manually retuned from time to time. This is usually a straightforward process.
To manually retune you need to press ‘Menu’ on your remote control and follow the on-screen instructions or those printed in your manual. What happens next may vary slightly depending on which TV, recorder or set top box you have. However, a typical sequence is:
1. Press ‘Menu’ on your remote control.
2. Select ‘Set up’, ‘Installation’, ‘Update’ or similar option. If you’re asked for a password, the default code is 0000 or 1234.
3. Select the ‘First time installation’ option (sometimes called ‘Factory reset’, ‘Full retune’ or ‘Default settings’). Press ‘OK’ if your equipment asks if it is ok to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.
Following a retune you may find that channel favourites and scheduled recordings are also deleted so check and reset these. However, recordings should not be deleted.
Go to your manual for more information, or get in touch with the manufacturer.
If you are still having problems check the instructions for your product on the Digital UK website.
If your digital box or TV is not functioning correctly, you may sometimes need to clear its memory completely, or reboot it.