Brighton & Hove City Council leader Jason Kitcat on 25 years of Carelink Plus

More than 6,000 vulnerable people across the city benefit from life-saving equipment as part of our community alarm service Carelink Plus. As part of the scheme, vulnerable people are given small alarm devices that they can use to automatically call us, 24 hours a day and seven days a week.

The service recently celebrated its 25th birthday, but the service has developed over time. Newer devices can now detect sudden changes in barometric pressure – usually indicating a fall – and will automatically alert the Carelink service, who can send someone to check on the person. Carelink Plus also works closely with the fire service and offers special smoke detectors, as well as organising home safety visits.

It means older or vulnerable people who are more prone to falls, living on their own, or who have health needs can enjoy an independent life in their own home for longer. They are able to have confidence that should anything go wrong, help is always available at the touch of a button.

Those who care for vulnerable people are able also able to run errands or spend time away, knowing that the cared for person can raise an alarm if they need any help.

Ninety-four-year-old Brighton & Hove resident John Telling recently had a fall, resulting in cuts and bruises to his head and becoming unconscious. However his pendant automatically triggered an alarm to the Carelink Plus call centre. Staff contacted John’s family and friends, who were able to check on him. Paramedics arrived minutes later, taking John to A&E. He was discharged the following day and is now making a good recovery.

John’s story is a great example of how we have supported people who want to continue living independently in their own homes, despite health issues or ageing.